Current Job Opportunities

Barista & Co exists to enrich lives through coffee and community

Based on the South Coast of the UK between the forest and the sea, Barista & Co is a lifestyle coffee brand that takes influence from the way people live and drink.

Community and coffee are at the heart of everything we do, we don’t judge, we just want our customers to find their coffee and enjoy it in a moment that means something to them. We have a sense of adventure and want our products to be a part of people’s experiences.
Our journey has just begun so come along for the ride…

As the Barista & Co Customer Service Manager you will be the first point of contact for our customers. As well as dealing with general enquiries from our website and Amazon customers, you will also be responsible for managing inbound enquiries from our independent trade customers. The role is focused on ensuring customer happiness and you will also be required to manage reviews and gain feedback from customers across all channels.

• Receive and respond to all inbound general enquiries by phone, email and livechat
• Provide customers with product information
• Manually process orders that are sent by email or via retailer portals
• Build a rapport and reach out to customers for feedback
• Liaise with merchandise manager to update stock availability across all channels
• Pass higher level trade issues to the relevant account manager
• Promptly deal with end consumer issues and enquiries
• Gather details to set up new customer accounts
• Respond to all reviews across sales platforms including Amazon and Shopify
• Set up review requests and report on success through our review system
• Attend trade shows and visit customers – national and international travel may be required 

You will be a people person and must be confident when communicating with customers. Enthusiasm is a must as is a ‘can do’ attitude to ensure customer happiness. You will be passionate in finding positive outcomes and can deal with issues autonomously. As part of a young team you will also enjoy bringing ideas to the table to develop the business and our service levels. If you like coffee that would be a bonus.

 

In addition:

• The ability to multi-task with excellent diary management
• Competent with Microsoft Office and tech savvy (we are a cloud-based business)
• Rationalise under pressure to ensure issues are dealt with quickly
• You must have 3 years’ experience in a customer service environment
• You will follow our beliefs that are; learn, brew and live and we want you to do all to the maximum.

We are offering a completive salary based on experience with the ability to join a bonus immediately. As well as 24 days holiday per year you will receive SCA (Specialty Coffee Association) training and free coffee equipment as well friends and family membership to our Home Brew Coffee Club. Of course, you will also have access to the best coffee every day and a forward thinking and relaxed working environment, no suits.

Start Jan 2020.

To apply, please email your CV and cover letter to hello@baristaandco.com.

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