Price Match

Price Match Guarantee

While we aim to offer the best prices for our products, there may be occasions when a retailer offers an item for less and we will match this and you can have a bag of coffee on us.  

Conditions of price match:

  • We will match a retailers advertised product price however a shipping cost may still be applicable
  • The product advertised on a partner website is in stock and identical to the product you are ordering from 
  • A price match will only be agreed at time of purchase and cannot be applied retrospectively (after you have purchased)
  • The price match cannot be used in conjunction with other promotional offers
  • We will only match approved retailers and that does include Amazon but does not include eBay sellers
  • Our price match guarantee is currently only available in the UK
  • Our offer to price match can be withdrawn at any time at our discretion

How to Request a Price Match?

You can request a price match by sending us a link via LiveChat (9am - 5.30pm). If outside of these hours please add the link and then fill in the request for your email and we will contact you when the office opens. If preferable you can also email 

Standard Guarantee

Our products carry a standard manufacturers guarantee of a minimum of 1 year, often longer (please see product page). 

We only offer this guarantee on products purchased through our website (, if you have purchased from another retailer you will have to review their returns policy.  
The guarantee omits the products listed below:

  • Paper filters
  • Products with nylon filters (Brew It Stick) 
  • Coffee press stainless steel filters 
  • Glass components 
What faults are covered?  
  • Structural faults and defects
  • Defects from reasonable usage  
What isn't covered? 
  • Accidental damage
  • Broken glass 
  • Cosmetic marks and peeling from use (scratches and coating) 
  • Damage from dishwasher cleaning (hand wash only products)