If you would like to amend or cancel your subscription then this must be done by midnight on the Sunday before your delivery is due as we roast on a Monday and Tuesday. You can also do this directly within your Management Dashboard.
If you have set-up an account and given us permission to send marketing emails and messages, then you will receive and email and or text message on the Friday before at approximately 6pm. You have until midnight on the following Sunday to action this so we recommend doing it straight away.
If you have unsubscribed from marketing or did not agree to marketing, due to GDPR regulations we cannot send you the skip email or text message. If you would like to reinstate this please complete the Text To Skip form on this page. You will now receive the messages but please remember if you unsubscribe again, you will stop receiving the skips emails and text messages. You can also action account changes via your login page.
Regulars is much more than a standard coffee subscription as it also brings savings on our hardware (machines and tools) and delivery. As a standard you receive a 10% discount on all subscription orders and you receive free tracked delivery, usually £2.95.
The truth is you don't until you try it and for this reason we have a Selection Pack that is available at a discounted price
Typically we dispatch on a Tuesday or Wednesday for delivery for the weekend. This means if you place your order on a Wednesday it would dispatch the following week for delivery on the following Friday. This would then become your order cycle and we would dispatch at the same point every month going forward.
No as our coffee is roasted fresh for delivery just before the weekend we have specific roast days. Typically we roast on a Tuesday and dispatch on a Wednesday for delivery by Friday. All our Regulars deliveries are sent free of charge on a Royal Mail 48 tracked service so you are able to track your delivery. If they are unable to deliver a card will be left and you have the option to choose our letter box friendly format if you know you won't be in when we deliver.
Yes unlikely many subscriptions every Barista & Co order is tracked through Royal Mail. As soon as your order ships from us you will receive a tracking email from Royal Mail. If you do not this is generally down to us having an incorrect email or no email so please check your account. It is delivered on a Royal Mail 48 hr tracked service. We use the same system so please contact us if you can see the delivery has failed.
Yes, you are in total control of your account. You can pause by logging in to your subscription account and if your having any problems you can do so via this link. You must use the email you used when setting up.
Yes you are able to manage all the details on your own account when you login. Learn how to update your account details here.
The payment will be taken at the same point in your chosen cycle. We process all our subscription orders on a Monday so after your initial order the next payment will be processed on a Monday. You are also able to view this in your account and make amends to the cycle if you want to skip a month or change the frequency.
Yes, all our coffee bags can be recycled including the valve. We use craft paper tape and paper for packing and card boxes for shipment. We are a carbon neutral business and proud members of 1% for the Planet. We choose to use recyclable plastic bag and we always suggest reusing them before recycling. Our 350g bags make the perfect sandwich bag! We made this choice as many bags that are stated as being "compostable" are in fact only commercially compostable and due to this end up in landfill. Our bags are recycle by all UK councils.
Yes, just ensure you select the letter box friendly option or 350g bag when ordering. We will do the rest and get it roasted and posted through your door. Please note the 1kg option is a small parcel and is NOT letter box friendly.
Unfortunately we are not offering subscriptions outside of the UK although we are looking to change this in the coming months so please watch this space.
Our 350g bags have been designed to maximise the amount of coffee that we can ship while being letter box friendly. Things means you get a better kilo price and enough coffee to enjoy every day.
As a small roastery our plant is not officially accredited as organic and to state coffees are organic, it would need to be so. Our farms only use organic materials and we do not purchase from farms using pesticides. You often fine the larger brands have organic approval as they are buying from large scale commercial roasters rather than small specialty roasters.
We only use carbon dioxide and water to decaffeinate our coffee which means we don't use nasty chemicals, it's a natural process and it can retain its' organic classification.
The recipient is not able to change their coffee order however you would be able to change it on their behalf. This is due to the fact that you have made the payment and only yourself can authorise any potential changes to the billing.
No, hardware orders have to be placed separately unless they are part of a promotion. This is due to the fact all subscription orders ship directly from our roastery.
You are in complete control of your account and you can amend card details, addresses and orders at your will. Just login to your account to update your details. If you are having problems accessing your account, please follow this link.
No. As coffee is a foodstuff we are not able to accept returns on our coffee.
Unfortunately not but we do offer free local delivery on orders over £25.99. All delivered in electric vehicles to your doorstep. This is available to most BH post codes and if available the option will be shown at checkout.
100%. We want you to be sure before you buy and we would suggest trying our discovery pack. We are a whole bean coffee company but you can try our coffee as filter grind too. When you find your favourite you can then use your voucher towards our grinder and join the whole bean revolution.
Our guest roasts are to allow our customers try different coffees from around the world and we roast fresh based on orders so you may not be able to buy them again.
As you control your own orders and frequency we do not offer a fixed term as you can change it at any time. You do have the option to buy a subscription gift and they are for a fixed period however a Regulars subscription is more flexible.