We do everything possible to ensure that you are happy with your purchase and if you would like any advice before or after purchasing from us we always suggest checking the How to Use, Repair & Care and FAQ's tabs on our product pages. If you aren't able to find what you need we can be contacted by email, telephone or LiveChat and we are always happy to help.
Our products carry a standard manufacturers guarantee of a minimum of 1 year, often longer (please see product page). We only offer this guarantee on products purchased through our website (www.baristaandco.com), if you have purchased from another retailer you will have to review their returns policy.
The guarantee omits
Products with nylon filters (Brew It Stick)
Coffee press stainless steel filters
What faults are covered?
Structural faults and defects
Defects from reasonable usage