Technical Issues

We ship all our UK orders by Royal Mail Tracker. As a standard we use a 48 hour tracked service however you can choose to expedite the delivery at checkout by choosing the Royal Mail Tracked 24 service. In most cases deliveries do arrive on time but it should be noted Royal Mail do not guarantee the delivery time.

Please visit our specific subscription  FAQ’s page for guidance on changing or cancelling your subscription.

For security reasons we do not have access to the password that you used when registering your account. You can access your account without a password by visiting the account login page. You will require the email address or mobile phone number you used when placing your order. You will be able to update your password within your account.

We do not share your mobile phone or email information with any third-parties and we do not use it for marketing unless you have opted in.

Once you have logged in to your account you are able to change your password, delivery address, payment cards, billing address, email address and name. In addition you can view your orders and make a return request.