Strong Brew

If you don't love your Strong Brew, send it back. It's as simple as that. With our No Quibble Guarantee, you can try the Strong Brew coffee maker for up to 14 days. If you find that this isn't the coffee maker for you, you can send it back for a full refund.

Terms & Conditions

Once dispatched, you have 14 days to try the Strong Brew. If you need any advice on brewing the perfect Strong Brew coffee, you can watch our tutorial here or email us at hello@baristaandco.com.

If you decide the Strong Brew isn't for you, please fill in the form above and a member of the team will be in touch with next steps.

It is your responsibility to return the product to us. Ideally, this will be in original packaging however we do accept returns under the No Quibble Guarantee whether you have the box or not (please refer to FAQs below). We recommend using a tracked service and retaining any proof of postage.

We will process your refund once we receive the goods. We aim to do this as quickly as possible for you, however it may take 1-3 working days to clear depending on your bank.

How long do I have to return my Strong Brew if I don't like it?

You have 14 days from the date of dispatch to try the product. If it's not for you, please fill in the form above and we will email you next steps.

Can I return the Strong Brew coffee maker without the box?

Yes, you can return your Strong Brew without the original packaging and still qualify for the No Quibble Guarantee. In instance where the return is missing a box or informational leaflet, the cost of the packaging replacement will be deducted from your refund.

Will you refund the delivery cost from the original order?

No, our No Quibble Guarantee covers the cost of the item only.

Will you cover the cost of returning the product?

No, it is your responsibility to return your Strong Brew. We recommend using a tracked service and retaining any proof of postage.

Step-by-Step Instructions:

1. Preparation:

   • Gather the Strong Brew, filter papers, medium-fine ground coffee, and a scoop.

2. Assembling:

   • Identify the upper handle section, silicone plunger, storage lid, lower handle, and helix chamber.
   • Align the marks on the helix chamber and lower handle, and twist to assemble.
   • Wet the filter paper and place it in the lower section.

3. Coffee Loading:

   • Add 15g of coffee to the helix chamber, shake to flatten the bed.
   • Add 3x the amount of water as coffee (e.g., 45g), stir, and let it bloom for 30 seconds.

4. Adding Hot Water:

   • Top up with hot water towards the top of the helix chamber, leaving a centimetre at the top.
   • Align the upper section with the helix chamber and press down.

5. Brewing:

   • Allow it to brew for the desired time.

6. Plunging:

   • After brewing, apply downward pressure and start twisting for 30 seconds.
   • If water seepage occurs, release pressure, and slowly start plunging again without reversing.

7. Finishing:

   • As you approach the bottom of the plunge, listen for the air pressure release, and stop.
   • Shake the Strong Brew to prevent drips and enjoy your coffee as a short black or top up for a longer coffee.

How does caffeine impact performance during workouts?

Caffeine acts as a stimulant, enhancing alertness, focus, and energy levels. It can improve endurance, increase muscle strength, and decrease perceived exertion, making it a popular choice for athletes as a preworkout supplement.

Can the Strong Brew be used as a preworkout stimulant?

Absolutely! The Strong Brew is a perfect choice for those seeking a caffeine boost before their workout. With its ability to brew coffee with 60% more caffeine than a shot of espresso, it provides the ideal pick-me-up to power through your training sessions.

How do I use the Strong Brew?

Using the Strong Brew is simple. Just add your desired coffee grounds to the chamber, pour hot water over them, and allow it to steep for the desired brew time. Then, press down the plunger to extract the rich and strong coffee. Detailed brewing instructions are included with the product.

What grind size should I use with the Strong Brew?

The Strong Brew is designed to accommodate a wide range of coffee grinds. Experiment with different grind sizes to find the one that suits your taste preferences best. Coarser grinds generally work well for a cleaner cup, while finer grinds produce a fuller-bodied coffee.

How do I clean the Strong Brew?

Cleaning the Strong Brew is a breeze. After each use, simply disassemble the components and rinse them with warm water. The Strong Brew is also dishwasher safe, making it even more convenient to maintain its cleanliness.

What are the dimensions and weight of the Strong Brew?

The Strong Brew is designed to be compact and lightweight. It weighs approximately 250g and has a compact size that takes up minimal space, making it ideal for travel and small kitchens.

Can I return the Strong Brew if I'm not satisfied with it?

Yes! We offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our customer support within 30 days of receiving the product to initiate the return process. We're committed to ensuring your satisfaction with the Strong Brew.

Is the Strong Brew available in different colours or sizes?

Currently, the Strong Brew is available in one size and colour option. However, we're always exploring opportunities to expand our product offerings based on customer demand and feedback.

How many servings can I make with the Strong Brew's coffee storage compartment?

The coffee storage compartment of the Strong Brew can hold approximately 45g of coffee, which is equivalent to 3 to 4 servings, depending on your preferred strength.

UK Orders

• Free Delivery Royal Mail 48 Tracked | Orders Over £40
• Free Express Delivery DPD | Orders Over £100
• Standard Delivery | Royal Mail 48 Hour Tracked - £3.95
• Express Delivery | Royal Mail 24 Hour Tracked - £5.95

Orders placed before 1pm will dispatch on the same day. Orders placed after 1pm will dispatch on the following working day. Our carriers will attempt to deliver twice and also leave a collection card. If they are unable to deliver and you do not collect your parcel, the goods will be returned to us and you will be liable to pay any additional delivery charge.

Please note: once your order has been placed it is unlikely we will be able to change it as our warehouse processes orders immediately. 

International Orders

• We deliver internationally through Royal Mail International Standard
• Europe delivery 3-5 working days
• Worldwide delivery 6-7 working days
• For international shipments outside of our delivery countries please contact Forward2Me or another parcel forwarder
• Depending on your delivery location you may be required to pay import duties and charges
• It is your responsibility to return any unwanted items before a refund will be processed

View our Shipping Page for a full list of international shipping costs. 

Exchanges & Refunds

 We want you to be happy with your purchase. We have a 30 days returns policy and we will offer a refund or exchange as long as we receive the goods back within 30 days of the delivery date. 

Please ensure you say whether you require a refund or exchange in the notes. 

Unwanted Items

• The product and retail packaging must be unused and in perfect saleable condition
• Tapes or labels must not be applied to the product packaging
• Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your handling
• If you would like to exchange or send an undamaged and unused item back, you are responsible for the delivery back to Barista & Co Coffee and any associated delivery fee for the replacement. You should ensure you have a proof of postage and insurance.
• We cannot offer exchanges and refunds for coffee as it is a foodstuff
• We cannot offer exchanges and refunds for gift cards or customised products
• If you have ordered multiple items and request a refund for part of the order you will be charged £3.95 if this takes the original order value below our free delivery value of £40, this is not charged if you request an exchange
• Exchanges and refunds can only be process after you request a refund through your account
• Items sent back without a request will not be processed and you will be liable to pay shipping if you would like the goods back
• Your refund or exchange will be provided once the goods have been received and inspected
• For exchanges we will not charge delivery for the second order as long as the value is over £20
• From your request we aim to process refunds within 5 working days however your bank may also take time to process the refund
• If you have not received a refund within 10 days, please email hello@baristaandco.com

Damaged or Wrong Items Delivered

• If you receive a damaged or broken item we will happily replace this for you
• A replacement request must be submitted through your account
• Once submitted we may request photographic evidence of the damage
• We aim to dispatch replacements within 3 working days of submission
• If we have sent the wrong item please submit a request through your account
• Once processed we will provide a free returns label and kindly ask you send the item back to us

Cancelled Orders

• We process all orders immediately and we are unable to prevent shipments so please take care ordering the correct item
• Once you receive your delivery, you are able to return as part of our unwanted item policy
• It is your responsibility to pay the return shipping cost

Returns Address

Barista & Co C/O HCI Distribution
4-6 Parkside
Christchurch Road
Ringwood
Hampshire
BH24 3SQ

Please note: This policy does not include coffee machines as we have to use specialist shipping services. We are happy to accept unused returns for these items but return shipping charges will vary.