brew it stick making fresh coffee on the beach

Frequently Asked Questions

We always try to respond to queries promptly however we're a small team and don't want to keep you waiting! Please read our FAQs below to find a solution to your question.

Product Questions & Availability

If the item is not in our sale category then it will be coming back into stock so please check in on our website. 

You can find this information on the individual product page. Most of our products are made in China. All our factory partners pass strict social and ethical internal and third party audits, you can find our Ethical Policy here.

Of course our coffee from comes from our roastery in Dorset and is SALSA approved.

Yes every plastic item that we manufacture is BPA free and the materials are chosen on their longevity and ability to be recycled.

We offer a price match across the Barista & Co range. Please note we will only match the total delivered costs and it must be exactly the same product code and they must have availability. We cannot match different colours and sizes. Unfortunately we do not offer our price match outside of the UK.

You can find all our spares in the t section of our website and in the FAQ section for a specific product. If it is not visible then it is no longer available. If you are looking for a cafetiere glass beaker without a handle they are generic sizes and can be found on Amazon.

We manufacture in rust resistant stainless steel but like stainless steel knives rust marks can appear if products are not cared for correctly. It is very important to ensure stainless steel is dried throughly after use and you take care not to use abrasive detergents or cloths. By gently rubbing with a non abrasive cloth and baking soda solution you shoud be able to remove these marks. If your product has a coating you should not do this as it can lead to damage.

Payment, Promos & Gift Vouchers

We accept all major credit and debit cards as well as Amazon Pay, Apple Pay, Paypal, Shopify Pay and Klarna. We do not accept cheques, bank transfers and cash. We take fraud very seriously and due to this you may be presented with a 3D security measure at checkout.

Our payments are instant however your own bank may take longer to show on your bank statement. Any payments will show as

Discounts and promotional offers cannot be combined.

Many of our promotional offers are time specific and this will be stated with the offer and in the terms and conditions. If the time period has passed we are not able to offer discounts retrospectively.

Yes we are able to accept payment in some other currencies if you are based outside of the UK. If your currency has not changed by default please visit the top right-hand corner of the page and you will see the drop down option beside the GBP.

Please see the Regulars FAQ's section above.

We use a range of payment providers and unless there is a message on our website our payment gateways are working. If your card is not being accepted this will be an issue with the card provider and you should contact them. This is more common when using a card from outside of the UK.

Yes, we have a one off 10% discount* available for keyworkers. Just email from your NHS or services email and we will send you a code.

*excludes outlet and sale items

Technical Issues

You are able to login to your account by clicking on the small person outline at the top right of the page that is beside the cart bag. To login in you will require the email address that you used to register and your password. If you are having problems accessing your subscription account please see Regulars FAQ's above.

For security reasons we do not know your own password and we are unable to do this for you however you are able to do this yourself. If you click on the Forgot Password? button on the login page you will be able to reset the password. In order to do this you must use the email that you registered with us.

To change your email, delivery address, password and payment preferences including card changes simply login to your account. You are able to reset your password without logging in but you cannot make any other changes without being logged in.

Order Issues

On occasions we find that parcels are left with neighbours or received by another person. If this is common in your location we would ask that you check this. If it has gone missing we can investigate with the carrier and get further information on the person who signed for it. If you need further help then please email and we can help.

We process orders immediately and it is unlikely you can cancel the order. Please call us on 01202 619 500 (Monday - Friday 9am to 4pm) and we will try and prevent dispatch from our warehouse. If we are unable to do this then you can follow the returns process to receive a refund.

We process orders immediately and it is unlikely you can change the address. Please call us on 01202 619 500 (Monday - Friday 9am to 4pm) and we will try and prevent dispatch from our warehouse. If we are unable to do this then you can follow the returns process to receive a refund.


This will depend on the service that you choose at checkout. You will receive a tracking email from Royal Mail so you can track your shipment at any time. All standard UK shipments are on a Royal Mail 48 hour service and if your order is over £40 it will be on a Royal Mail 48 tracked unless otherwise specified. Our cut off for same day dispatch is 1pm and we do not ship at the weekend.

At this moment in time we do not deliver internationally but we're working on it. 

The delivery cost depends on your chosen service and location. Delivery to UK addresses is free for orders over £40. For full delivery costs please see our delivery charges page. Any applicable delivery charges will be shown at checkout.

Yes we dispatch any UK order that is received by 1pm on the same day. We do not dispatch orders at the weekend as our team deserve a well earned rest.

All our UK orders are shipped on a tracked service and you can track your order by following the link on the email sent to you. 

Our carriers (Royal Mail and DPD) are generally very good but they do not guarantee delivery. If a delivery doesn't arrive or there is a problem our team will be on hand to help. Please email or call 01202 619 500.

We currently only deliver to UK addresses. If you are an international customer you may choose to use a forwarding service such as Forward2Me and you can input the UK delivery address at checkout.